Effective Date: 8 March 2026
Brand Name: Cas Flow
Website URL: https://casaflow.ae
Company Location: Abu Dhabi, United Arab Emirates
Contact Email: wecare@casaflow.ae
Phone Number: 8002272
Address: Abu Dhabi, United Arab Emirates
1. Introduction
Cas Flow (“Cas Flow,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use our website at https://casaflow.ae (the “Website”), contact us, create an account, request a service, place an order, or otherwise interact with us.
This Privacy Policy applies to visitors, customers, account holders, suppliers, and other users of the Website and our services.
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Cas Flow is based in Abu Dhabi, United Arab Emirates, and provides products and/or services to customers in the United Arab Emirates and other Gulf Cooperation Council (GCC) countries.
For any privacy-related questions, requests, or concerns, you may contact us at:
Cas Flow
Email: wecare@casaflow.ae
Phone: 8002272
Address: Abu Dhabi, United Arab Emirates
3. Information We Collect
We may collect the following categories of information:
A. Personal Information You Provide Directly
This may include:
- your full name;
- email address;
- phone number;
- billing address;
- shipping address;
- city and country;
- account login details;
- order details;
- payment-related details submitted through payment providers;
- project details, inquiry details, service requests, uploaded files, notes, feedback, and other information you choose to provide.
B. Account and Transaction Information
If you create an account or place an order, we may collect:
- account registration details;
- order history;
- service history;
- invoices and payment status;
- communication records with our support or sales team;
- delivery and fulfillment information.
C. Technical and Usage Information
When you use the Website, we may automatically collect certain technical information, such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- referral source;
- pages visited;
- time spent on pages;
- date and time of visits;
- clicks, navigation patterns, and Website interactions.
D. Cookies and Similar Technologies
We may use cookies, pixels, analytics tools, session identifiers, and similar technologies to improve Website functionality, remember preferences, measure traffic, maintain security, and understand user behavior.
4. How We Use Your Information
We may use your personal data for the following purposes:
- to provide and operate the Website;
- to create and manage user accounts;
- to process inquiries, requests, bookings, orders, and transactions;
- to deliver products and services;
- to communicate with you about your account, request, order, delivery, or project;
- to provide customer support;
- to send service-related notices, confirmations, invoices, and updates;
- to improve our Website, services, and customer experience;
- to monitor usage, diagnose technical issues, and protect Website security;
- to detect, investigate, and prevent fraud, abuse, and unlawful activity;
- to comply with legal, tax, accounting, regulatory, and operational obligations;
- to send marketing communications where permitted by law or where you have consented;
- to maintain internal business records and evidence of transactions.
Official UAE guidance on digital properties states that websites should publish a clear privacy policy, request only necessary information, and obtain explicit consent before sharing user information with other parties.
5. Legal Basis and Fair Processing
Where applicable, we process your information because:
- it is necessary to provide the services or products you requested;
- it is necessary to perform a contract or take steps before entering into one;
- it is necessary for our legitimate business interests, such as improving services, preventing fraud, and operating securely;
- it is necessary to comply with legal or regulatory obligations;
- you have provided consent for a specific use, such as certain marketing communications or optional cookies.
The UAE has an established data protection environment, and official Abu Dhabi guidance explains that businesses should not process personal data without the individual’s knowledge or consent and should provide individuals access to personal information they hold upon request.
6. Cookies and Tracking Technologies
We may use cookies and related technologies for purposes including:
- keeping you logged in;
- remembering your preferences;
- analyzing Website usage and performance;
- improving content, navigation, and functionality;
- supporting security and fraud prevention;
- measuring marketing effectiveness.
You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
7. Sharing of Personal Data
We do not sell your personal data. We may share your information only where reasonably necessary, including with:
- payment gateway providers and payment processors;
- delivery, logistics, and courier partners;
- hosting providers, cloud providers, and technical service providers;
- website analytics and support service providers;
- customer support systems and communication platforms;
- professional advisers such as accountants, auditors, legal advisers, and insurers;
- regulators, law enforcement agencies, courts, or public authorities where required by law;
- affiliated entities or contractors involved in fulfilling your request, order, service, or project.
Where information is shared with third parties, we take reasonable steps to ensure that such sharing is limited to what is necessary for the relevant purpose.
8. International Transfers
Because Cas Flow serves customers across the GCC and may use international technology or service providers, your information may be transferred to, stored in, or accessed from jurisdictions outside your country of residence.
Where such transfers occur, we will take reasonable steps to ensure that your personal data is handled with appropriate safeguards and in a manner consistent with this Privacy Policy and applicable legal requirements.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- providing products and services;
- maintaining customer accounts and support history;
- meeting legal, regulatory, tax, accounting, and audit obligations;
- resolving disputes;
- enforcing agreements;
- preventing fraud and misuse;
- maintaining business and evidentiary records.
The retention period may vary depending on the type of data and the reason for collection.
10. Data Security
We take reasonable technical, organizational, and administrative measures to help protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. These measures may include secure hosting practices, access controls, password protection, limited internal access, monitoring, and other appropriate safeguards.
However, no website, server, or online transmission method can be guaranteed to be completely secure. You use the Website and transmit information at your own risk.
Official UAE guidance emphasizes the need for clear privacy practices, and Abu Dhabi data protection guidance highlights obligations around responsible processing and breach-related compliance.
11. Your Rights
Subject to applicable law, you may have the right to request:
- access to the personal data we hold about you;
- correction of inaccurate or incomplete data;
- deletion of personal data where retention is no longer necessary or lawful;
- restriction of certain processing;
- withdrawal of consent where processing is based on consent;
- objection to certain uses of your data;
- details about how your personal data has been processed.
Official Abu Dhabi data protection guidance states that individuals should be able to request access to personal information held about them.
To exercise any privacy-related request, please contact us at wecare@casaflow.ae. We may request reasonable verification of identity before fulfilling a request.
12. Marketing Communications
We may send you promotional communications, newsletters, updates, or offers where permitted by law or where you have provided consent.
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in the communication, where available; or
- contacting us at wecare@casaflow.ae.
Please note that even if you opt out of marketing messages, we may still send you important service-related or transactional communications.
13. Payment Information
Payments made through the Website may be processed by third-party payment service providers. Cas Flow does not necessarily store full card details on its own servers unless explicitly stated and securely managed. Payment processing is subject to the privacy and security practices of the relevant payment provider.
14. Third-Party Services and Links
Our Website may contain links to third-party websites, tools, integrations, social media services, or embedded content. We are not responsible for the privacy, security, or data practices of those third parties.
We encourage users to review the privacy policies of any external services they use.
15. Children’s Privacy
Our Website is not intended for children unless clearly stated otherwise for a specific service. We do not knowingly collect personal data from children without appropriate legal basis or parental/guardian involvement where required.
If you believe that a child has provided personal data to us inappropriately, please contact us so we can review and take appropriate action.
16. Complaint Handling
If you have a concern about how we handle your personal data, you should contact us first at wecare@casaflow.ae so we can try to resolve the issue.
UAE official channels also provide consumer protection and digital governance frameworks relevant to online business and user rights.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, Website features, or data practices. The updated version will be posted on the Website with a revised effective date.
Your continued use of the Website after any update becomes effective constitutes your acknowledgment of the updated Privacy Policy.
18. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or the way we process personal data, please contact:
Cas Flow
Website: https://casaflow.ae
Email: wecare@casaflow.ae
Phone: 8002272
Address: Abu Dhabi, United Arab Emirates